Contact Us

We can assist with questions about wall décor products, product specifications, orders, shipping, tracking, returns, refunds, or delivery.

Customer Service

Email: support@avierl.com

Phone: +852 67555443

We generally respond to customer inquiries within 1 business day. Replies may take longer on weekends, public holidays, or during unusually busy periods. If you do not see a reply, please check your spam or junk folder.

For faster assistance with an existing order, include your order number and a concise description of the issue.

Order Tracking

When tracking becomes available, it will be sent to the email address used for the order. Carrier scans may take several business days to appear after dispatch. If tracking has not updated for an extended period, contact us with your order number.

Returns and Refunds

Contact us before sending any item back. Eligible return requests may be submitted within 30 days after delivery. Please review our Return & Refund Policy for eligibility requirements and return instructions.

Do not send a return to our registered address unless we specifically identify it as the authorized return location for your case.

Company Information

Store brand: Avierl

Operating company: HONG KONG KAICHEN INTERNATIONAL LIMITED

Business Registration No.: 80305424

Registered Address: RM 18, 2/F, TUSPARK, 118 WAI YIP ST, KWUN TONG, HONG KONG

Customer Service Email: support@avierl.com

Customer Service Phone: +852 67555443