Return & Refund Policy

Effective and Last Updated: September 19, 2026

This policy applies to purchases made directly through Avierl. Avierl is operated by HONG KONG KAICHEN INTERNATIONAL LIMITED.

1. Return Window

You may request an eligible return within 30 days after delivery. Contact support@avierl.com before sending any item.

2. Return Eligibility

To qualify for a standard return, a product should generally be unused, uninstalled, in its original condition, and returned with included parts, accessories, documentation, and original packaging where reasonably possible. Proof of purchase is required.

3. Non-Returnable Items

Personalized or made-to-order items, gift cards, and products identified as final sale before purchase are generally not eligible for change-of-mind returns. This exclusion does not apply where a product is faulty, misdescribed, or subject to a non-excludable consumer right.

4. Starting a Return

Email us with your order number, the product you wish to return, and the reason for the request. If approved, we will provide return instructions and the authorized return location.

Do not send returns to our registered address unless customer service specifically confirms that address for your return. Returns sent without authorization may be delayed or rejected where permitted by law.

5. Return Shipping Costs

For an eligible change-of-mind return, the customer is responsible for return shipping unless we agree otherwise in writing. If an item is confirmed damaged, defective, or incorrect because of our error, we will provide an appropriate solution and will not require the customer to bear reasonable return shipping costs caused by that error.

6. Damaged, Defective, Incorrect, or Missing Items

Contact us as soon as reasonably possible, preferably within 14 days after delivery. Include the order number, a description of the issue, and clear photographs of the item and packaging where relevant. We may also request tracking or other information needed to investigate.

The recommended 14-day reporting period does not limit any consumer right that cannot legally be excluded.

7. Inspection and Refunds

After an approved return is received, we will inspect it and notify you of the outcome. Approved refunds are issued to the original payment method within 5 business days after inspection. Banks and payment providers may require additional time to post the refund.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns. Where an item is confirmed damaged, defective, incorrect, missing, or otherwise covered by mandatory consumer protections, the remedy will be determined according to the circumstances and applicable law.

9. Exchanges

Direct exchanges may not be available for every item or destination. Where an exchange is unavailable, you may return an eligible item and place a separate order for the preferred option.

10. Order Cancellations

Cancellation requests should be sent within 24 hours after purchase. We will make reasonable efforts to help, but cannot guarantee cancellation after processing begins. Dispatched orders generally cannot be cancelled.

11. Consumer Rights

Nothing in this policy excludes or limits a warranty, guarantee, refund right, remedy, or other protection that cannot lawfully be excluded. Mandatory consumer protections apply where required.

12. Contact

Return and refund requests may be sent to support@avierl.com or directed to +852 67555443.

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