Frequently Asked Questions

1. Do I need an account to place an order?

No. You may check out as a guest. If you create an account, available features may include faster checkout, order history, and order information.

2. What payment methods do you accept?

We accept the payment methods displayed at checkout. Availability may vary by location, device, currency, and payment provider. The options shown during checkout are the methods currently available for your order.

3. What currency is used?

Prices are displayed and processed in U.S. dollars unless checkout states otherwise. Your payment provider may apply its own exchange rate or foreign transaction fee.

4. Is payment information secure?

Checkout uses encrypted connections. Payment information is handled by the applicable payment provider, and Avierl does not independently store complete card numbers submitted directly to that provider.

5. How should I enter my shipping address?

Provide a complete, accurate address that the local carrier can recognize, including recipient name, street address, unit number where applicable, city, state or province, postal code, country, and contact details.

6. Can I change or cancel an order?

Email support@avierl.com within 24 hours after placing the order. We will make reasonable efforts to help, but changes and cancellations are not guaranteed once processing has begun. Dispatched orders generally cannot be changed or cancelled.

7. How long does order processing take?

Orders are generally processed within 1–3 business days after payment is successfully received. Processing time is separate from transit time.

8. How long does delivery take?

After dispatch, standard transit is generally estimated at 7–20 business days for supported destinations. Remote areas, customs processing, carrier disruption, severe weather, and peak periods may extend delivery time. Estimates are not guaranteed delivery dates.

9. How can I track my order?

We will send tracking information when it becomes available. Carrier scans may take several business days to activate. Contact us if the tracking record has not updated for an extended period.

10. Why might an order arrive in separate packages?

Products may be fulfilled from different locations or become ready at different times. Split shipments may arrive on different dates and may have separate tracking numbers.

11. What should I do if an item is missing?

After checking all tracking numbers, email support@avierl.com with the subject “Missing Item.” Include your order number, the missing product, and relevant delivery information.

12. What should I do if an item arrives damaged or incorrect?

Contact us as soon as reasonably possible, preferably within 14 days after delivery. Include your order number, a description, and clear photographs of the item and packaging. This recommended reporting period does not limit rights that cannot legally be excluded.

13. Can I return an item?

Eligible return requests may be submitted within 30 days after delivery. Products should generally be unused, uninstalled, in their original condition, and returned with included parts, accessories, and packaging. Contact us before returning anything.

14. How long does a refund take?

After an approved return is received and inspected, we will issue the approved refund to the original payment method within 5 business days. Your payment provider may need additional time to post the funds.

15. Are original shipping charges refundable?

For change-of-mind returns, original shipping charges are generally non-refundable. If an item is confirmed damaged, defective, incorrect, or missing, shipping-related remedies will be handled according to the circumstances and applicable law.

16. Will I pay customs duties or import taxes?

International orders may be subject to customs processing, import duties, taxes, or other government charges. Unless checkout expressly states otherwise, the recipient is responsible for destination charges imposed by local authorities.

17. How should wall décor be handled?

Review the product page before installation. Use mounting hardware appropriate for the product weight and your wall type. Keep frames, woven accents, and printed décor away from excess moisture, heat, and direct sunlight where appropriate.

18. How can I contact Avierl?

Email support@avierl.com or call +852 67555443.

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