Terms of Service

Effective and Last Updated: September 19, 2026

These Terms of Service govern access to https://www.avierl.com and purchases made through Avierl. Avierl is a store brand operated by HONG KONG KAICHEN INTERNATIONAL LIMITED. References to “Avierl,” “we,” “us,” or “our” mean HONG KONG KAICHEN INTERNATIONAL LIMITED.

By using the website or placing an order, you agree to these Terms and the policies incorporated by reference. If you do not agree, do not use the website or place an order.

1. Eligibility and Account Use

You must have legal capacity to enter a binding agreement or use the website with the authorization of a parent or legal guardian. You are responsible for accurate account information and for maintaining the confidentiality of login credentials.

2. Our Store

We offer wall décor and related display products, including botanical and gallery wall art, picture frames, memory displays, woven accents, and macramé-style hangings. Shopify provides the ecommerce platform used to operate the store.

3. Product Information

We make reasonable efforts to present accurate descriptions, dimensions, materials, colors, images, options, and care information. Screen settings, lighting, handmade characteristics, and manufacturing tolerances may cause minor variation. Product-specific information shown on the applicable product page forms part of the purchase information.

4. Prices and Currency

Unless checkout states otherwise, prices are displayed and processed in U.S. dollars. Shipping charges, taxes, duties, and other applicable amounts are shown or explained before purchase where required. Your financial institution may apply conversion rates or fees.

5. Orders

An order is an offer to purchase. We may accept, decline, or cancel an order for legitimate reasons such as payment failure, suspected fraud, unavailable inventory, pricing error, shipping restriction, or legal requirement. If we cancel after payment, we will issue an applicable refund.

6. Payment

You authorize the selected payment provider to charge the amount shown at checkout. Available payment methods are those displayed during checkout. Payment providers may apply their own terms and privacy practices.

7. Processing, Shipping, and Delivery

Orders are generally processed within 1–3 business days. Standard transit is generally estimated at 7–20 business days after dispatch for supported destinations. Details, exceptions, customs information, and tracking terms are set out in our Shipping & Delivery Policy.

8. Order Changes and Cancellations

Requests should be submitted within 24 hours after purchase. We will make reasonable efforts to help, but cannot guarantee a change or cancellation once processing has begun. Dispatched orders generally cannot be changed or cancelled.

9. Returns and Refunds

Eligible return requests may be submitted within 30 days after delivery. Conditions, exclusions, return shipping responsibility, and refund timing are explained in our Return & Refund Policy.

10. Promotions

Promotions apply only during the stated period and under disclosed conditions. We do not intend to use false countdowns, misleading price comparisons, fabricated scarcity, or undisclosed material conditions. Where promotional terms conflict with these general Terms, the clearly disclosed promotion-specific terms apply to that promotion.

11. Installation and Product Use

Follow product information and use mounting hardware suitable for the product weight, wall material, and installation location. Customers are responsible for assessing wall suitability and using appropriate care. Do not use a decorative item for a purpose for which it was not designed.

12. Intellectual Property

Website text, graphics, logos, layout, product presentation materials, and other content created for or lawfully used by Avierl are owned by or licensed to HONG KONG KAICHEN INTERNATIONAL LIMITED or applicable rights holders. You may use the website for personal shopping purposes but may not reproduce or commercially exploit protected content without authorization or legal permission.

13. Feedback and Submissions

If you voluntarily submit feedback, photographs, or other content, you confirm that it is genuine, that you have the right to provide it, and that it is not unlawful, infringing, defamatory, fraudulent, or misleading. We do not knowingly present fabricated customer feedback as genuine reviews.

14. Prohibited Activities

You must not use the website to commit fraud, place unauthorized transactions, provide intentionally false information, infringe rights, distribute malware, obtain unauthorized access, interfere with security, harvest data unlawfully, send abusive communications, impersonate another person, manipulate site functionality, or violate applicable law.

15. Third-Party Services

The website may rely on or link to third-party platforms, payment providers, carriers, analytics services, advertising partners, or tracking tools. Independent third parties operate under their own terms and policies. Nothing in this section removes a responsibility we cannot lawfully exclude.

16. Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy. Available opt-out controls are provided through Your Privacy Choices.

17. Accuracy and Website Availability

We make reasonable efforts to keep material information current. Genuine typographical, technical, or administrative errors may occur. We may correct them and, where an error materially affects an order, notify the customer and provide an appropriate resolution. Temporary interruptions may occur for maintenance, security, hosting, or circumstances outside our reasonable control.

18. Consumer Rights

Nothing in these Terms excludes, limits, or modifies a consumer guarantee, warranty, refund right, remedy, or liability that cannot lawfully be excluded or limited. Mandatory protections that apply to a customer or transaction will prevail where required.

19. Disclaimer

To the extent permitted by law, the website is provided on an “as available” basis. We do not guarantee uninterrupted operation or complete freedom from technical error. This does not exclude obligations relating to products purchased from us or rights that cannot lawfully be waived.

20. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for indirect or consequential loss that was not reasonably foreseeable and does not result from breach of a non-excludable obligation. Nothing excludes liability for fraud, willful misconduct, or any liability that applicable law prohibits us from excluding.

21. Indemnification

To the extent permitted by law, you are responsible for losses reasonably resulting from unlawful use of the website, intentional misuse, infringement of another person’s rights, or a material violation of these Terms. This does not transfer responsibility for our own unlawful conduct or obligations that cannot be transferred.

22. Suspension or Termination

We may restrict access where reasonably necessary because of fraud, security risk, illegal activity, serious misuse, or material violation of these Terms. Restriction does not remove rights or obligations relating to an earlier transaction.

23. Severability and No Waiver

If a provision is invalid or unenforceable, it will be limited to the extent necessary and the remaining provisions will continue where legally permitted. A delay in enforcement is not a permanent waiver.

24. Governing Law and Disputes

These Terms are governed by the laws of Hong Kong, without excluding mandatory consumer protections that apply in another jurisdiction. We encourage customers to contact us first so we can review a concern. Nothing requires a consumer to give up access to a court, regulator, payment provider, or remedy that cannot lawfully be restricted.

25. Changes to These Terms

We may update these Terms to reflect changes in law, business operations, services, or technology. The Last Updated date will be revised. Changes apply prospectively unless law requires otherwise and will not unlawfully remove rights relating to a completed purchase.

26. Contact Information

Questions about these Terms or an order may be sent to support@avierl.com or directed to +852 67555443.

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