Shipping & Delivery Policy

Effective and Last Updated: September 19, 2026

This policy explains order processing, shipping estimates, tracking, customs, and delivery for purchases made from Avierl. Avierl is operated by HONG KONG KAICHEN INTERNATIONAL LIMITED.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully received. Processing may include payment and address review, product availability confirmation, quality checks, preparation, and packaging. Weekends and public holidays are not business days.

2. Shipping Destinations

We ship to supported destinations shown during checkout. If checkout does not accept a destination, we are unable to ship the order to that location at that time.

3. Shipping Charges

Available shipping methods and charges are displayed during checkout before payment. We do not add undisclosed shipping charges after an order is placed.

4. Estimated Delivery Time

After dispatch, standard transit is generally estimated at 7–20 business days for supported destinations. Processing time is separate from transit time. Delivery estimates are not guaranteed dates.

Delivery may take longer because of carrier operations, customs inspections, remote destinations, public holidays, severe weather, peak shopping periods, inaccurate address information, or other circumstances outside our reasonable control.

5. Tracking

When tracking information is available, it will be sent to the email address used for the order. Tracking may take several business days to become active while the parcel is transferred to and scanned by the carrier.

6. Split Shipments

Products may be fulfilled from different locations. Items from one order may therefore be dispatched separately, arrive on different dates, and use more than one tracking number. Customers will not be charged additional shipping solely because we divide an order into multiple shipments unless the charge was disclosed before purchase.

7. Customs, Duties, and Taxes

International shipments may be subject to customs processing, import duties, taxes, or government charges. Unless checkout expressly states that these charges are included, the recipient is responsible for charges imposed by the destination. Customs processing can extend delivery time.

8. Address Changes and Order Cancellations

To request a change or cancellation, contact support@avierl.com within 24 hours after placing the order. Include the order number and complete requested change. We will make reasonable efforts to help, but requests are not guaranteed once processing has started. Dispatched orders generally cannot be changed or cancelled.

9. Delivery Problems

If tracking shows delivery but you cannot locate the parcel, check the delivery location, household members, neighbors, building management, and carrier information before contacting us. For extended delays, missing packages, or damage in transit, email us with the order number and supporting information.

10. Incorrect or Incomplete Addresses

Customers are responsible for reviewing the shipping address before checkout. If a parcel is returned because an address was incomplete, incorrect, or refused, we will contact the customer about available reshipment or refund options. Additional shipping costs may apply where permitted by law and disclosed before reshipment.

11. Contact

Shipping questions may be sent to support@avierl.com or directed to +852 67555443.

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